Your personal data belongs to you. This Privacy Policy explains exactly what information Bettaka collects when you use the platform, why we collect it, how we store and protect it, and what rights you have over your own data. We've written it to be clear — not to hide anything.
Bettaka never sells your personal data. Everything we collect is used solely to operate and improve your experience on the platform.
Create Free AccountBefore you read the full policy, here's a plain-English summary of the most important things Bettaka does to keep your data safe.
Bettaka does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the Bettaka platform and is used only to operate your account and improve the service.
All personal data stored by Bettaka is encrypted at rest using industry-standard encryption. Payment information is never stored directly on Bettaka's servers — transactions are handled by bKash and Nagad's own secure infrastructure.
Bettaka gives you the right to access, correct, and delete your personal data at any time. You can request a full copy of the data Bettaka holds on you, or ask for it to be permanently deleted, by contacting the support team.
Bettaka only collects the data that is genuinely necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We don't collect data just because we can — every data point has a clear purpose.
Bettaka does not use third-party advertising trackers or cross-site tracking technologies. The platform uses only essential cookies required for login sessions and basic platform functionality — nothing that follows you around the web.
If you've opted in to receive promotional emails or notifications from Bettaka, you can opt out at any time from your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
A clear breakdown of every category of personal data Bettaka collects, the reason it's collected, and how long it's retained.
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID | Account registration and age/identity verification | Duration of account + 5 years |
| Contact Data | Mobile number, email address | Account communication, support, security alerts | Duration of account + 2 years |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals, fraud prevention | 7 years (legal obligation) |
| Technical Data | IP address, device type, browser, OS | Platform security, fraud detection, session management | 90 days rolling |
| Usage Data | Games played, bet history, session duration | Responsible gaming monitoring, platform improvement | Duration of account + 3 years |
| Communication Data | Support chat logs, email correspondence | Dispute resolution, quality assurance | 3 years from last contact |
Your Privacy Matters: This Privacy Policy applies to all personal data collected by Bettaka through the website at bettaka.app and the Bettaka mobile application. By using the Bettaka platform, you confirm that you have read and understood this policy. If you have any questions, our support team is available 24/7.
Welcome to Bettaka's Privacy Policy. Bettaka is committed to protecting the personal data of every player who uses the platform. This policy explains in plain terms what data we collect, why we collect it, how we use and store it, and what rights you have as a Bettaka user.
Bettaka operates as an online gaming and entertainment platform for players in Bangladesh. As part of operating the platform, we necessarily collect certain personal information from our users. We take this responsibility seriously and handle all personal data with care, discretion, and respect.
This Privacy Policy should be read alongside Bettaka's Terms and Conditions. Together, these documents form the complete agreement between you and Bettaka regarding your use of the platform and the handling of your personal data. If you do not agree with this Privacy Policy, you should not use the Bettaka platform.
Bettaka collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party identity verification services. We only collect data that is necessary for a specific, legitimate purpose.
The main categories of personal data Bettaka collects are:
Note: Bettaka does not collect or store full payment card numbers. All financial transactions are processed directly through bKash and Nagad's own secure payment infrastructure. Bettaka only receives confirmation of transaction status and the account reference used.
Bettaka uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your explicit consent.
Bettaka does not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. If you have concerns about how your data is being used, you can contact the support team at any time.
Bettaka processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Bettaka does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
No Marketing Sharing: Bettaka never shares your personal data with third-party advertisers, data brokers, or marketing companies. Your contact details will not be used by any party outside of Bettaka's direct operations.
Bettaka uses a minimal set of cookies to operate the platform. Cookies are small text files stored on your device that help the platform remember your session and preferences. Bettaka does not use third-party advertising cookies or cross-site tracking technologies.
The cookies Bettaka uses fall into the following categories:
You can manage or disable cookies through your browser settings. However, disabling essential cookies will prevent you from logging in to your Bettaka account and using the platform. Preference cookies can be disabled without affecting core platform functionality.
No Ad Tracking: Bettaka does not use Google Analytics, Facebook Pixel, or any other third-party tracking or analytics service that sends your data to external platforms. All platform analytics are processed internally using anonymised, aggregated data only.
Bettaka takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you believe your Bettaka account has been compromised, you should contact the support team immediately. In the event of a data breach that affects your personal data, Bettaka will notify you as required by applicable law.
Bettaka retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods for each category of data are set out in the table in the section above.
When your account is closed — whether by you or by Bettaka — your personal data is not immediately deleted. Bettaka retains certain data for the periods specified in the retention table to comply with legal obligations, resolve any outstanding disputes, and prevent fraud. After the applicable retention period has expired, your data is securely deleted or anonymised.
If you request deletion of your data before the end of the applicable retention period, Bettaka will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason for retention.
As a Bettaka user, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the Bettaka support team:
Bettaka respects your right to control your personal information. Here's what you can ask us to do at any time.
You can request a full copy of all personal data Bettaka holds about you. We will provide this within 30 days of your request, free of charge.
If any personal data Bettaka holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly from your account settings.
You can request that Bettaka delete your personal data. We will comply where there is no legal obligation requiring us to retain it, and will inform you of any data that must be kept.
You can ask Bettaka to restrict how we use your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.
Where Bettaka processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting your ability to use the platform.
Bettaka is strictly an adult platform. The platform is not intended for, and does not knowingly collect personal data from, anyone under the age of 18. If Bettaka becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that your child has registered on Bettaka, please contact the support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
Age Verification: Bettaka uses automated and manual age verification processes during registration. Any account where the holder cannot confirm they are 18 or older will be suspended until verification is complete.
Bettaka may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, Bettaka will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of the Bettaka platform after any update to this policy constitutes your acceptance of the revised terms.
We recommend checking this page periodically to stay informed about how Bettaka protects your privacy. If you have any concerns about a change to this policy, please contact the support team before continuing to use the platform.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Bettaka privacy team through any of the following channels:
Bettaka takes all privacy concerns seriously. If you submit a data access, correction, or deletion request, we will acknowledge it within 3 business days and complete the request within 30 days. If we need more time due to the complexity of your request, we will inform you and explain the reason for the delay.
Now you know exactly how Bettaka handles your data — with care, transparency, and respect. Create your free account today and enjoy a platform that puts your privacy first.